Returns & refunds
Published 03 November 2026 · Version 3
Australian orders
This returns policy applies to purchases from our Australian store.
Ready-made clothing — 30-day returns
If you change your mind, choose the wrong size or prefer another colour, you may return ready-made clothing for a refund within 30 days of delivery. Contact us and lodge the return parcel within that period. Items must be unworn, unwashed, unaltered and in their original condition with tags attached. Trying on carefully indoors is allowed. These conditions apply only to change-of-mind returns.
Return postage
Customers pay return postage for change-of-mind returns. Once we receive and inspect an eligible return, we refund the price paid for the returned item to the original payment method. Delivery within Australia is free; no original delivery fee is deducted. Keep your postage receipt and tracking details.
Customised stitching
Customised garments are made to your selected specifications. Change-of-mind returns are not accepted once production has begun. Before production begins, contact us about cancellation under our separate cancellation policy. The stated delivery timeframe of up to six weeks, including making time, applies to customised stitching only; it is not a return period. Your consumer rights still apply if a customised garment is faulty or does not match the agreed specifications.
Your consumer rights
Australian Consumer Law provides consumer guarantees that cannot be excluded, including for sale items and customised garments. For a major problem, you can choose a refund or replacement. For a minor problem, we can provide a free repair; further remedies may apply if it is not fixed within a reasonable time. The 30-day change-of-mind period, original-condition requirements and attached-tag conditions do not limit these rights.
Faulty, damaged or incorrect items
Contact us with your order number or other proof of purchase and details of the problem. Photos can help us assess it. We may assess the item before providing a remedy. If a fault or other failure to meet a consumer guarantee is confirmed, we reimburse reasonable return postage costs. Keep your postage receipt. Customer measurements and customisation do not remove consumer guarantee rights.
How to return
Email contact@pebblehaute.com with your order number and reason for return. We will provide return instructions and confirm the Australian return address. Please contact us before sending your parcel so we can identify and process it.
Refund processing
We confirm when your refund has been processed. Approval alone does not mean funds have reached your account. Refunds use the original payment method unless otherwise agreed; your bank or payment provider determines when the funds appear.
Contact: contact@pebblehaute.com
204 Salisbury Highway
Salisbury Downs
5108 SA
Australia