Cancellation policy

Published 01 October 2026 · Version 1

Request window

Request cancellation within 24 hours of successful payment. The time you submit the request determines whether it is within the window, even if our team reviews it later.

How to request

Sign in, open your order history and submit a cancellation reason. Guests, or customers whose order has no recorded payment time, should contact Pebble Haute with their order number.

Review and outcome

Requests require administrator review. Orders already dispatched, completed or cancelled are not eligible for this cancellation flow. A request is not confirmation of cancellation. Your account shows the decision and response. Refunds are processed separately; approval is not confirmation that money has been returned.

After 24 hours

Contact us to discuss your circumstances. The 24-hour window does not limit your rights under Australian Consumer Law for faulty goods or other failures to meet consumer guarantees.

Contact: contact@pebblehaute.com
204 Salisbury Highway
Salisbury Downs
5108 SA
Australia