Returns & refunds

Published 01 October 2026 · Version 1

Your consumer rights

Australian Consumer Law provides consumer guarantees that cannot be excluded by these policies, including for customised garments. If a product has a major problem, you can choose a refund or replacement. For a minor problem, we can provide a free repair; further remedies may apply if the problem is not fixed within a reasonable time.

Requesting help

Contact Pebble Haute with your order number and a description of the problem. Photos can help us assess it. We may assess the product before providing a remedy. Contact us for return instructions rather than sending a parcel without arrangements. Reasonable return costs are reimbursed where required by consumer law.

Other requests

For change-of-mind, fit or alteration enquiries, contact us to discuss the available options. The separate cancellation policy explains our 24-hour request window. Customer measurements and customisation do not remove consumer guarantee rights.

Refund processing

A refund approval records a decision; it does not confirm money has been returned. We confirm processing separately. Refunds for consumer-guarantee remedies use the original payment method unless otherwise agreed. We do not promise a bank processing timeframe.

Contact: contact@pebblehaute.com
204 Salisbury Highway
Salisbury Downs
5108 SA
Australia